eLong Affiliates FAQs
Customer Support:
1. Do I have to answer customer questions, enquiries and complaints all by myself?
Answer: No, you don't have to. We will handle them for you.

2. There are many affiliates in this program. How can your customer service differentiate my customers from the other affiliate's customers?
Answer: After you sign up to become an affiliate, a designated service email address (generally "Name of Your Site"@elong.net) will be assigned to you. Just put this email address on your site as the customer service contact, and we will be responsible for handling all customer problems in your name.