1. Online E-mail is the easiest way to reach us. We try to respond within a few minutes, and always within 2 hours. Our email response staff is available 24 hours a day.
2. You can also telephone a live English-speaking agent at 4006-171717 if you are inside mainland China, or +86-10-8457-7827 if you are outside mainland China. Our call center is available 24 hours a day.
Self-Service Techniques We Recommend You Use:
1.China domestic hotel reservations can usually be canceled through your My Account page, if they haven't been guaranteed using a credit card.
2.China domestic flight reservations can usually be refunded through your My Account page, if you cancel before the flight departure.
3. International hotel bookings can usually be cancelled through the View Reservation link at the bottom of the International Hotels page.