eLong Call Center is awarded as the 2009 China Best Call Center by the China CRM Committee, China Federation of IT Promotion (CFIP) and the Customer Contact Centre Standard Committee (CCCS)
eLong successfully launched hotel UGC(User Generated Content) Channel.
eLong successfully implemented Siebel CRM.
eLong successfully implemented Oracle ERP.
eLong Call Center is awarded the 2008 China Best Contact Center by CNCBA (China Contact Center and BPO Association). eLong is the only travel company which wins this prestige award ---- The so-called "Oscar Award" in Call Center Service.
eLong partnered with Google and launched hotel searches using Google map.
eLong partnered with Alipay and launched on-line debit card payment.
eLong donated RMB 500,000 to China Wildlife Conservation Association for the reconstruction of the Panda Protection Area after the Sichuan Earthquake.
eLong employees donated more than RMB 200,000 through the Red Cross to people impacted by the Sichuan Earthquake.
eLong announced our new 4G Business Model representing trends of the Chinese travel market: Guarantee - Green - Global - Go-Online
eLong upgraded elong.com website with a significantly improved user interface and booking experience.
eLong launched 24/7 Reservation and Customer Support Services.
eLong is upgraded with Wiki technology enabling users to create, update, and edit travel articles and related content on the website.
eLong launches the Hotel 360-degree Virtual Tour service.
The first BSP (Billing & Settlement Plan) e-ticket on Air China was issued by eLong at 3:01 PM on the 21st of January, 2005. This event initiated the rapid adoption of e-ticketing in China.
InterActiveCorp exercised its warrant to increase its ownership share in eLong to 52%. This ownership is now controlled by their travel subsidiary spin-off Expedia. (Nasdaq: EXPE)
eLong, Inc. successfully went public on Nasdaq.
IAC Travel / InterActiveCorp established a relationship with eLong by acquiring a 30% ownership interest.
eLong received $15 million in venture capital funding from the Tiger Technology Fund and Blueridge Capital.
eLong financed USD $10 million and repurchased Mail.com from its parent company, formally transferring its business focus into becoming a major online travel service company.
eLong acquired Lohoo, a leading business travel service company, and entered into the travel service business.
eLong.com, Inc. was founded in Delaware, United States and positioned itself as a city life information website. Ligang Zhang served as the CEO.