FAQ

Before Booking
Available destinations, booking from Mainland China, booking requirements

1. How many destinations can I fly to within China?
2. Can I book flights to international destinations from Mainland China?
3. Can I book flights to Mainland China destinations from abroad?
4. If I am traveling within Mainland China, what is required to book and travel through eLong?
5. What are the requirements for travel to Tibet?
6. Do I have to register to make a booking?
7. Why should I select a ticket issuance city?
8. What should I do if I have more than 3 destinations?

Passenger types, special requirements, traveling with pets

1. Can I make bookings for other people?
2. Can pregnant women fly on airplanes?
3. Can infants fly on airplanes?
4. Are seriously ill but not contagious patients allowed to fly?
5. Can I travel with a pet?

Booking hours, booking methods, ticket classes and types

1. How can I book flights through eLong?
2. What are the service hours?
3. How many types of flights can I book through eLong?
4. What ticket classes can I book?
5. What are electronic tickets?
6. How do I use electronic tickets?

Searching for Flights
Flight tickets, prices, discounts

1. How many tickets can I book in one transaction?
2. How do I find the lowest fares?
3. How far in advance should I book my flight tickets to get the lowest fares?
4. Which months of the year offer the lowest fare flight tickets?
5. Which days of the week offer the lowest fare flight tickets?
6. Which times of the day offer the lowest fare flight tickets?
7. Does the price shown on the search results page include taxes and fees?
8. Are there discounts for infant or child tickets?
9. Why does the child ticket cost more than the adult ticket on some flights?

Surcharges, extra fees, price changes

1. Why does the Airport Construction Fee have three different prices: RMB 10, RMB 50 and RMB 90?
2. Do children need to pay the Fuel Surcharge and Airport Construction Fees?
3. What extra fees are added to the international flight ticket price?
4. Why has the ticket price changed since my booking submission?

Submitting booking requests, required information, credit card payment

1. Why do I have to provide my contact information?
2. Is the email that I receive shortly after submitting my booking request the final confirmation?

Billing and Confirmation
Payment options, credit cards, receipts

1. How can I pay for my tickets?
2. Is my credit card number safe with eLong?
3. Can I pay for my tickets online?
4. Can I pay with credit cards whose mailing addresses are outside Mainland China?
5. Can I get a receipt or fapiao for my flight ticket purchase?
6. Special notice for foreign credit card holders.

Post-Booking
Booking records, flight check-in, luggage allowance

3. How do I view my flight booking records?
4. What do I need to check in to my flight?
5. What is the latest check-in time?
6. What types of identification can be used for boarding?
7. What should I do if the airline has no record of my booking
8. What items will be checked for outbound passengers?
9. What are the carry-on baggage regulations for domestic flights?
10. What are the free baggage allowances for domestic flights?
11. What are the baggage compensation rules?
12. What are the free baggage allowances for international flights?

Changes, cancellations, refunds, lost tickets

1. What happens if I need to change my flight arrangements?
2. Are electronic tickets changeable, endorsable or refundable?
3. What should I do if my paper tickets are lost or stolen?

Airline schedule changes, delays, airline cessation

1. What are my options if the airline moved my flight to a time that is not convenient for me?
2. What should I do if my flight is cancelled, delayed, or overbooked?