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FAQ


Before Booking

Available destinations, booking from Mainland China, booking requirements

Passenger types, special requirements, traveling with pets

Booking hours, booking methods, ticket classes and types

Searching for Flights

Flight tickets, prices, discounts

Surcharges, extra fees, price changes

Submitting booking requests, required information, credit card payment

Billing and Confirmation

Payment options, credit cards, receipts

  1. How can I pay for my tickets?
  2. Is my credit card number safe with eLong?
  3. Can I pay for my tickets online?
  4. Can I pay with credit cards whose mailing addresses are outside Mainland China?
  5. Can I get a receipt or fapiao for my flight ticket purchase?
  6. Special notice for foreign credit card holders.

Post-Booking

Booking records, flight check-in, luggage allowance

Changes, cancellations, refunds, lost tickets

Airline schedule changes, delays, airline cessation




Billing and Confirmation

Payment options, credit cards, receipts

1. How can I pay for my tickets?

You can pay by cash or credit card.
For cash payments, we will deliver the ticket to you at no cost or at minimal cost depending on your exact location.
For credit card payments, you can pay online or request an eLong agent to contact you to retrieve your credit card information by phone. If you are located in Shanghai, you may also pay using your foreign-issued credit card upon delivery of your flight tickets.

2. Is my credit card number safe with eLong?

Yes. We are committed to ensure our customers' security and privacy. We believe it is in our best interest to protect all the information our customers provide. A Special Client Agreement has been signed between eLong and related card issuing banks. To get more information about this agreement, please go to http://www.elong.net/flights/onlinepay.aspx.

3. Can I pay for my tickets online?


Yes. For more information about online payment, please go to http://www.elong.net/flights/onlinepay.aspx.

4. Can I pay with credit cards whose mailing addresses are outside Mainland China?

eLong accepts major credit cards issued by banks worldwide but surcharges apply.

5. Can I get a receipt or fapiao for my flight ticket purchase?


Yes, we can issue receipts or fapiaos for your flight ticket purchases. For domestic tickets, the itinerary receipt is regarded as the fapiao. For international tickets, Please indicate this request during your booking submission online and confirm the payer's name with the eLong agent.