Searching for Hotels

Hotels, properties, city areas

1. How many hotels can I search on eLong.net?
2. How can I find a hotel in a specific place where I want to stay?
3. How can I find a place to stay with specific amenities or bed arrangements?

Pricing, taxes and fees, discounts, rewards points, parking

1. Are taxes and fees included in the rate? Are there any hidden charges in your rates?
2. How can I find the lowest-rate hotels?
3. Why has the rate changed since my previous hotel search?
4. How do I get the sample rates I saw in your newsletter, website, or advertisements?

Virtual tour, eLong picks, credit card guarantee, hotel rating and user recommendations

1. What are 360-degree Virtual Tour hotels?
2. What are eLong Picks hotels?
3. What are Credit Card Guarantee hotels?
4. What determines a hotel's star rating? What is the eLong Rating System?

Booking a Hotel Reservation

eLong member, booking time, number of rooms

1. Do I have to be an eLong member to book a hotel?
2. How many days in advance do I need to make a booking?
3. Can I make a same-day booking?
4. How many rooms can I book in one booking?

Book for someone else, special request, payment, confirmations

1. Can I make a hotel booking for someone else?
2. How do I take care of special requests (e.g. smoking/non-smoking, accessibility)?
3. How can I pay for my bookings?
4. After making a booking online, how much time is needed before I get a confirmation?
5. What should I do if I did not get a confirmation after booking?

Hotels in Hong Kong and Macau

1. Do I need any special documents to check into an international hotel?
2. How do I contact eLong if I have a travel concern while traveling in the two cities?
3. I am not based in mainland China. What are the requirements to make travel bookings through eLong?

Post- Booking

Cancel hotel bookings, make changes

1. Can I cancel my booking if I already submitted my credit card information and received a confirmation?
2. How do I cancel my booking or make changes?
3. Can I add rooms to my booking, or extend my stay beyond what I booked on eLong?

Check in

1. How do I view my upcoming hotel booking?
2. Can I check in later or leave earlier than the dates I booked?
3. What should I do if my flight affects my check in time? What should I do if I arrive late? Will my hotel room be available?
4. What do I need to do to check in to my hotel room?
5. What happens if the hotel has no record of my booking?
6. What can I do if the conditions at the hotel are very different from what I expected?

View my booking records, No show

1. How do I view my hotel booking record?
2. What does the record "NO SHOW" mean?
3. Why has "NO SHOW" appeared in my account?

Phone: 0086-10-58299309 or 400-810-1119 (mainland China only)    Email: web@elong.net