Searching for Hotels
- How many hotels can I search on eLong.net?
- How can I find a hotel in a specific place where I want to stay?
- How can I find a place to stay with specific amenities or bed arrangements?
- Why are some hotel prices not listed?
- Why do some hotels not accept foreign guests?
- Are taxes and fees included in the rate? Are there any hidden charges in your rates?
- How can I find the lowest-rate hotels?
- Why has the rate changed since my previous hotel search?
- How do I get the sample rates I saw in your newsletter, website, or advertisements?
- What is eLong's "lowest room rate" guarantee
- How can I receive the most reward points for my reservation?
- What are 360-degree Virtual Tour hotels?
- What are eLong Picks hotels?
- What are Credit Card Guarantee hotels?
- What determines a hotel's star rating? What is the eLong Rating System?
Booking a Hotel Reservation
- Do I have to be an eLong member to book a hotel?
- How many days in advance do I need to make a booking?
- Can I make a same-day booking?
- How many rooms can I book in one reservation?
- Can I make a hotel reservation for someone else?
- How do I take care of special requests (e.g. smoking/non-smoking, accessibility)?
- How can I pay for my bookings?
- After making a booking online, how much time is needed before I receive a confirmation?
- What should I do if I do not receive a confirmation after making a reservation?
- Do I need any special documents to check into an international hotel in Hong Kong or Macau?
- How do I contact eLong if I have a travel concern while traveling in Hong Kong or Macau?
- I am not based in mainland China. What are the requirements to make travel reservations through eLong?
- Can I cancel my reservation if I already submitted my credit card information and received a confirmation?
- How do I cancel my reservation or make changes?
- Can I add rooms to my reservation, or extend my stay beyond what I booked on eLong?
- How do I view my upcoming hotel reservation?
- Can I check in later or leave earlier than the dates I reserved?
- What should I do if my flight affects my check-in time? What should I do if I arrive late? Will my hotel room still be available?
- What do I need to check-in to my hotel room?
- What is eLong?? room-available guarantee?
- What happens if the hotel has no record of my reservation?
- What can I do if the conditions at the hotel are very different from what I expected?
- How do I view my hotel booking record?
- What does the record "NO SHOW" mean?
- Why has "NO SHOW" appeared in my account?
Phone:4006-171717 (mainland China only) or 0086-10-84577827 Email: Customer Service