Searching for Hotels
Hotels, properties, city areas
- How many hotels can I search on eLong.net?
- How can I find a hotel in a specific place where I want to stay?
- How can I find a place to stay with specific amenities or bed arrangements?
Pricing, taxes and fees, discounts, rewards points, parking
- Are taxes and fees included in the rate? Are there any hidden charges in your rates?
- How can I find the lowest-rate hotels?
- Why has the rate changed since my previous hotel search?
- How do I get the sample rates I saw in your newsletter, website, or advertisements?
Virtual tour, eLong picks, credit card guarantee, hotel rating and user recommendations
- What are 360-degree Virtual Tour hotels?
- What are eLong Picks hotels?
- What are Credit Card Guarantee hotels?
- What determines a hotel's star rating? What is the eLong Rating System?
Booking a Hotel Reservation
eLong member, booking time, number of rooms
Book for someone else, special request, payment, confirmations
Hotels in Hong Kong and Macau
Post- Booking
Cancel hotel bookings, make changes
Check in
View my booking records, No show
Hotels, properties, city areas
1. How many hotels can I search on eLong.net?
eLong.net now provides around 2,000 searchable hotels online. Additionally, you have offline access to great deals in almost 3,700 hotels in more than 280 cities across China (including Hong Kong and Macau) and more than 40,000 hotels in 120 areas globally.
2. How can I find a hotel in a specific place where I want to stay?
You can search for hotels in eLong by doing any of the following:
Search by city name. Check the top 20 cities in the "Choose the city" field or enter the full city name (e.g. "Lhasa"). You can also filter the results by selecting the dropdown list of commercial areas and administrative areas from the 20 cities.
Search by attraction. Enter an attraction name to find hotels near a specific place (e.g. "Huangshan").
Search by location. This is similar to attraction search.
Give us a call. If you prefer to talk to an eLong agent, please call us at 400-810-1119 (in mainland China)
86-10-58299309 (in other areas around the world).
3. How can I find a place to stay with specific amenities or bed arrangements?
When you search for hotels, the Search Results page will allow you to see the detailed information such as amenities, hotel services, location etc. You can choose the hotel most suitable for you based on the amenities that each hotel offers (e.g. pool, in-room kitchen, proximity to golf courses or access to the beach). Please note that some amenities are not included in your eLong special rate and may incur additional fees (e.g. use of the fitness center, business center, spa visits).
1. Are taxes and fees included in the rate? Are there any hidden charges in your rates?
All prices shown are special negotiated rates between eLong and each hotel. The price includes the room fee but excludes other hotel charges and taxes. The taxes differ city by city. Each hotel may also implement its own charges (e.g. parking fees, resort fees, convention fees, etc). These fees will be paid directly to the hotel usually upon check-out. Once you book a hotel with eLong, we recommend that you contact your hotel directly to inquire about additional charges.
2. How can I find the lowest-rate hotels?
Search results are arranged in order of eLong Picks. This means eLong provides the best value for these hotels. If you want to find the lowest-rate hotels, look for the sort options along the top of the page. Choose to sort the list by price and the page will be refreshed automatically.
3. Why has the rate changed since my previous hotel search?
Hotel rates change depending on seasonality, availability, and supply and demand. Our rooms move fast, so it is important that you act quickly when you see a rate you like, or you risk losing it. Please note that all hotel prices are subject to availability and are not guaranteed until a booking is complete. It is possible for someone else to grab the last room at the quoted price before you finish the booking process.
4. How do I get the sample rates I saw in your newsletter, website, or advertisements?
The best way to avail of the rates advertised is to book early. Supplies are limited and special deals sell really fast.
1. What are 360-degree Virtual Tour hotels?
eLong's 360-degree Virtual Tour feature allows you to view hotel rooms and properties in 360-degree angles. You get clear pictures of what the hotel looks like, thus enabling you to plan your accommodations with greater ease. We took extra precaution in making sure that the hotels are presented in their natural condition. To use this feature, click on the camera and you will be directed to the hotel's virtual tour page. Please note that not all hotels feature virtual tours. Hotel virtual tours are now available in more than 12 cities.
2. What are eLong Picks hotels?
eLong Picks hotels are based on a combination of hotel features such as location, amenities, services, and value for money. We also factor in post-trip traveler feedbacks and up-to-date surveys to make sure hotel picks are relevant and objective.
3. What are Credit Card Guarantee hotels?
Due to the short supply of rooms in some hotels, a credit card guarantee is required in order to ensure your booking. After verifying your card information, your room will be held until 12:00 noon of the following day. You will then be charged for the first day whether or not you check in on time. Please note that the reservation cannot be cancelled nor amended after confirmation.
4. What determines a hotel's star rating? What is the eLong Rating System?
We take an objective approach in rating hotels. For any particular hotel, we consider a wide variety of factors, including ratings from China National Tourism Administration, independent ratings systems, media recognition, and post-trip surveys of our customers. All these points of data are plugged into a weighted formula to calculate our star rating.
5 Stars: The finest hotels characterized by luxury appointments, superlative service, and the highest standards of comfort.
4 Stars: These upscale establishments usually offer a fine-dining restaurant, lounge and room service.
3 Stars: Three-star establishments place a greater emphasis on style, comfort, and personalized service.
2 Stars: These limited-service establishments are expected to offer clean, basic accommodations.
1 Stars: A one-star establishment offer no-frills accommodations for the budget traveler.
Half Star: A hotel appraised between two star ratings.
Budget hotel: A hotel offering a reasonable price and clean accommodations.
Serviced apartment: A hotel that offers accommodations according to apartment living standards.
Not rated: These are hotels that have not yet been rated.
| Phone: 400-810-1119 (mainland China only) or 0086-10-58299309 Email: web@elong.net |