Not a member?
A: You can earn points by booking non-prepaid hotel or flight successfully through eLong; more points will be credited for online booking.
A: Reward points are accumulated according to the rules as follows
|Membership Status||Successful Bookings|
|ELong member||basic points X 1|
|VIP member||basic points X 1.5|
|Elite member||basic points X 2|
|Basic point: total room rate of a non-prepaid hotel booking, or total ticket price/4 of a flight booking|
A: Please contact eLong hotel agent if any change happens to your booking, such as extend stay, check out advanced, and/or change room type. We will update your points as per your final booking.
A: The reward points can be used to redeem a travel within mainland China. That is, you may redeem domestic hotels or flights.
A: For eLong member, the points will be valid for one year; and for VIP and Elite member, the points will be valid for 2 years.
A: The points to be expired can be checked in "My Account".
A: Click “My Account” after sign in, or click here to leave a message, or dial 4006-171717 extension 5 to check.
A: If one member has 2 or more eLong accounts, membership combination can be made. You may contact our customer service for assistance.
A: Absolutely, you can book for others using your member account and earn points.
A: For hotel bookings, points will be credited after you check out and we get the confirmation from the hotel that you do stay in the hotel/s; for flight bookings, points will be credited 24 hours after the booked flight departure.